RETURN POLICY
We strongly suggest you have your toys shipped with insurance, so if damage or loss of an item occurs during shipping there will be no problems. It is important that you always keep the original packaging if we are going to apply for insurance due to damage. If you feel an item received is not as described, we will gladly replace it free of charge as long as we have another in stock, otherwise we will gladly credit you for that item towards another purchase. You will have 7 days from receipt of item to return it. Most orders will be handled via email. Be sure to always contact us immediately if there is any concern with your purchase. Returns must be authorized before shipping back to us.

SHIPPING POLICY
You can find the shipping rate under shipping section. Our preferred carrier is Canada Post. We can also ship by other carriers such as FedEx and UPS. UPS will not deliver to P.O. Boxes so please do not ship to P.O. Boxes. Customers outside Canada should know that you are responsible for any customs or import fees, if any. We can not calculate those for you, you must check locally.

CANCELLATION BY US
We reserve the right to cancel the order if:
  • we have insufficient stock to deliver the goods you have ordered
  • we cannot obtain payment
  • buyer paid insufficient shipping fees
  • a product, price, or offer description fault has been identified
  • we do not or cannot deliver to your area/country


    • If we do cancel your contract we will notify you by e-mail and will re-credit to your paypal account as soon as possible but in any event within 30 days of your order.

    We reserve the right to withdraw any goods from this website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any goods from this website whether or not those goods have been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

    PRIVATE POLICY
    TinToyRobot.com is committed to protecting your privacy. We use the information we collect about you to process your orders, and to offer product catalogs as well as email announcements. Please feel free to contact us with any specific questions you may have. To be removed from our mailing lists please send an email to info@tintoyrobot.com.


    For further information not listed, please contact TinToyRobot directly.
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